Top 10 BDR Vendors for MSPs

A comprehensive comparison of backup and disaster recovery solutions designed for Managed Service Providers, evaluated on customer service, features, and licensing models.

#1

Datto

★★★★☆ 4.7/5
Why Selected: Industry leader with purpose-built MSP solutions, strong partner program, and comprehensive BCDR capabilities in a single platform.

Customer Service

Support Hours: 24/7/365
Channels: Phone, Email, Chat, Partner Portal
Highlights: Dedicated partner success managers, extensive training resources

Key Features

  • Unified BCDR platform
  • Instant virtualization (local & cloud)
  • Ransomware detection
  • Screenshot verification
  • Inverse chain technology
  • Cloud-to-cloud backup (SaaS Protection)

Licensing Model

Model: Per-device subscription
Details: Tiered pricing based on storage and retention, includes hardware appliance
Billing: Monthly or Annual
#2

Veeam

★★★★☆ 4.6/5
Why Selected: Market leader in VM backup, excellent multi-cloud support, and flexible licensing options designed for service providers.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Partner Portal, Community Forums
Highlights: Veeam ProPartner program, extensive documentation and training

Key Features

  • Veeam Backup & Replication
  • Instant VM Recovery
  • SureBackup verification
  • Cloud Connect for service providers
  • Microsoft 365 backup
  • Immutable backups

Licensing Model

Model: Per-workload (VUL) or socket-based
Details: Veeam Universal License (VUL) for flexibility, rental licensing for MSPs
Billing: Monthly rental or perpetual
#3

Axcient

★★★★☆ 4.5/5
Why Selected: 100% channel-focused vendor, innovative chain-free technology, and predictable pricing model that MSPs appreciate.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Chat, Partner Portal
Highlights: 100% MSP-focused, dedicated partner support team

Key Features

  • x360Recover for endpoints and servers
  • Direct-to-cloud backup
  • Chain-free backup technology
  • AutoVerify with screenshots
  • Virtual Office for instant virtualization
  • Unified management portal

Licensing Model

Model: Per-device subscription
Details: Flat-rate per device pricing, no hidden fees, includes cloud storage
Billing: Monthly
#4

Acronis

★★★★☆ 4.3/5
Why Selected: Unique integration of backup with cybersecurity, reducing tool sprawl for MSPs who want unified protection.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Chat, Partner Portal
Highlights: Acronis Academy training, strong partner ecosystem

Key Features

  • Acronis Cyber Protect Cloud
  • Integrated cybersecurity + backup
  • AI-based ransomware protection
  • Patch management
  • Vulnerability assessments
  • EDR capabilities

Licensing Model

Model: Per-workload consumption
Details: Pay-as-you-go with workload packs, bundled or a-la-carte options
Billing: Monthly consumption-based
#5

Barracuda MSP

★★★★☆ 4.4/5
Why Selected: Unlimited cloud storage model provides predictable costs, plus integration with Barracuda's security ecosystem.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Partner Portal
Highlights: Strong MSP partner program, regular webinars and training

Key Features

  • Barracuda Backup
  • Cloud-to-cloud backup
  • Unlimited cloud storage
  • LiveBoot instant virtualization
  • Built-in deduplication
  • Integrated with Barracuda security stack

Licensing Model

Model: Per-appliance + storage
Details: Hardware appliance with unlimited cloud storage included
Billing: Annual subscription
#6

Unitrends (Kaseya)

★★★★☆ 4.2/5
Why Selected: Strong integration with Kaseya RMM/PSA tools, AI-driven recovery assurance, good fit for Kaseya-stack MSPs.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Chat, IT Complete Portal
Highlights: Part of Kaseya IT Complete platform, bundled support options

Key Features

  • Unitrends Backup
  • AI-based predictive analytics
  • Recovery Assurance with automated testing
  • Instant recovery options
  • DRaaS capabilities
  • Integration with Kaseya ecosystem

Licensing Model

Model: Per-socket or capacity-based
Details: Flexible licensing, available standalone or bundled in IT Complete
Billing: Monthly or Annual
#7

StorageCraft (Arcserve)

★★★★☆ 4.1/5
Why Selected: Proven image-based backup technology, flexible deployment options, and strong reputation in the channel.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Partner Portal
Highlights: Dedicated channel team, technical certification programs

Key Features

  • ShadowProtect SPX
  • Granular recovery options
  • VirtualBoot instant virtualization
  • Cloud services integration
  • ImageManager for verification
  • Cross-platform support

Licensing Model

Model: Per-endpoint subscription
Details: Endpoint-based pricing with MSP discounts, cloud storage separate
Billing: Monthly or Annual
#8

N-able Cove Data Protection

★★★★☆ 4.3/5
Why Selected: Efficient direct-to-cloud approach, tight integration with N-able RMM, simple and predictable pricing.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Chat, N-central Integration
Highlights: Head Nerds technical team, strong community support

Key Features

  • Direct-to-cloud architecture
  • TrueDelta incremental backup
  • Standby image for fast recovery
  • Microsoft 365 backup
  • Bare metal recovery
  • Integrated with N-able ecosystem

Licensing Model

Model: Per-device subscription
Details: Simple per-device pricing, includes cloud storage
Billing: Monthly
#9

Druva

★★★★☆ 4.4/5
Why Selected: True cloud-native solution with zero infrastructure requirements, ideal for MSPs serving cloud-first clients.

Customer Service

Support Hours: 24/7
Channels: Phone, Email, Chat, Partner Portal
Highlights: Cloud-native support model, extensive online resources

Key Features

  • 100% SaaS architecture
  • Global deduplication
  • Ransomware recovery
  • eDiscovery and compliance
  • Multi-cloud support (AWS, Azure, GCP)
  • Air-gapped backups

Licensing Model

Model: Per-user or per-TB
Details: Consumption-based pricing, no infrastructure to manage
Billing: Annual subscription
#10

Carbonite (OpenText)

★★★★☆ 4.0/5
Why Selected: Strong brand recognition, good Microsoft 365 protection, and integration with Webroot security products.

Customer Service

Support Hours: Business hours + 24/7 critical
Channels: Phone, Email, Partner Portal
Highlights: Webroot integration for security, established brand

Key Features

  • Carbonite Backup for Microsoft 365
  • Server backup solutions
  • Endpoint protection
  • High availability options
  • Webroot security integration
  • Centralized management

Licensing Model

Model: Per-endpoint or per-user
Details: Tiered pricing based on features, volume discounts available
Billing: Monthly or Annual

Data compiled from industry research, G2 reviews, and MSP community feedback.

Last updated: February 2026